Privacy policy

Last updated: September 5, 2025

Symmetria Partners operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a customized shopping experience (“Services”). The Symmetria Partners store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

PERSONAL INFORMATION WE COLLECT AND PROCESS

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you. Personal information does not include anonymized or de-identified data that cannot be used to identify you.

Depending on how you interact with the Services, your location, and as permitted by applicable law, we may collect and process the following categories of personal information:

  • Contact information including name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit/debit card numbers, financial account details, payment information, transaction details, and payment confirmations.
  • Account information including username, password, security questions, preferences, and settings.
  • Transaction information including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled, as well as past transactions.
  • Communications with us including information you provide when contacting customer support.
  • Device information including information about your device, browser, network connection, IP address, and unique identifiers.
  • Usage information including how and when you interact with our Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, use our Services, communicate with us, or otherwise provide information.
  • Automatically, through your use of the Services, including via cookies and similar technologies.
  • From service providers, when they process information on our behalf.
  • From business partners or third parties.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and improving Services

To operate, provide, personalize, and improve the Services, including processing payments, fulfilling orders, managing your account, shipping products, handling returns, and offering personalized recommendations.

Marketing and advertising

To send promotional communications (email, SMS, or post) and display personalized advertisements based on your activity.

Security and fraud prevention

To authenticate accounts, ensure secure transactions, detect and prevent fraud, and protect our Services and users.

Communication

To provide customer support, respond to inquiries, and maintain our relationship with you.

Legal purposes

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

  • Service providers (e.g., IT, payments, analytics, customer service, shipping)
  • Marketing and business partners, including Shopify for personalized advertising
  • With your consent or at your request
  • Within our corporate group or affiliates
  • In connection with legal requirements or business transactions (e.g., merger, bankruptcy)

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve its services.

Your information may be transferred to Shopify and third parties, including those located outside your country. Shopify may use your data to enable advanced features and personalization.

For more information, please visit Shopify’s Privacy Policy:
https://privacy.shopify.com

THIRD-PARTY WEBSITES AND LINKS

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before using them.

CHILDREN’S DATA

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

DATA SECURITY AND RETENTION

No system is completely secure. We cannot guarantee absolute security of your data.

We retain personal information only as long as necessary for providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights such as:

  • Access to your data
  • Request deletion
  • Request correction
  • Data portability
  • Opt-out of marketing communications

For users in the UK/EEA:

  • Right to restrict or object to processing
  • Right to withdraw consent

You can exercise your rights by contacting us.

COMPLAINTS

If you have concerns about how we process your data, please contact us. You may also lodge a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

We may transfer your data outside your country.

Where required, we use appropriate safeguards such as Standard Contractual Clauses.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

CONTACT

If you have questions or wish to exercise your rights, contact us:

Email: kontakt@symmetriapartners.com
Address: ul. Glogera 2/109, Kraków, 31-222, Poland

We are the data controller of your personal information.